General conditions of Sale
The offer and sale of products on our website https://wisdomjewels.org are governed by these General Terms and Conditions of Sale. Products purchased on http://queensgold.eu are sold directly by WISDOMJEWELS LTD (“the Seller”), with registered office in England:
WISDOM | WISDOM JEWELS LTD.
The office – South Wing, Crawley Business Quarter, Crawley United Kingdom RH10 9AD
- Our trade policy
1.1 The Seller offers for sale, on https://wisdomjewels.org, the products and carries out its e-commerce activity exclusively towards its end users who are “consumers”.
1.2 When we speak of “consumer” we refer to any natural person who acts on https://wisdomjewels.org for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a “consumer”, we invite you to refrain from entering into commercial transactions on https://wisdomjewels.org.
1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the “consumer”, from persons under the age of 18, or in any case from orders that do not comply with its commercial policy.
1.4 These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on https://wisdomjewels.org between users of https://wisdomjewels.org and the Seller.
1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller that are present on https://wisdomjewels.org through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of transactions of electronic commerce between users of https://wisdomjewels.org and third parties.
2. How to conclude the contract with the Seller
2.1 To conclude the purchase contract for one or more products on https://wisdomjewels.org, you must complete the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
2.2 The order form contains a summary of information on the essential characteristics of each product ordered and the relative price including all applicable taxes or duties, payment methods that you can use to purchase each product and shipping costs.
2.3 The contract is concluded when the Seller receives, via computer, your order form, after verifying the correctness of the relative data and accepts it by sending a confirmation.
2.4 Once the order is completed you will be advised to print a copy of the order through the print command and to memorize or reproduce a copy for your personal use.
2.5 The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law.
2.6 Before submitting the order form, you will also be asked to identify and correct any data entry errors.
2.7 Once the contract is concluded, the Seller will take charge of your purchase order.
2.8 The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up your purchase order specifying the reasons. If the products, presented on https://wisdomjewels.org, are no longer available or for sale at the time of your last access to the site or the sending of the order form, it will be the Seller’s responsibility to promptly notify you and in any case within thirty (30) days from the day following the day on which you have sent your order to the Seller, the unavailability of the ordered products. In the event that the order form is submitted and the price has been paid, the Seller will reimburse the amount already paid by you.
2.9 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with any of the terms set out in the General Terms of Sale, please do not submit the order form for the purchase of products on https://wisdomjewels.org.
2.11 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale and information on the Right of Withdrawal, the relative information to the essential characteristics of the product and the detailed indication of the price, means of payment, your right of withdrawal and delivery costs).
Guarantees and indication of product prices
3.1 The Seller does not sell used, irregular or inferior quality products to the corresponding market standards.
3.2 The essential characteristics of the products are presented on http://queensgold.eu within each product page. However, the images and colors of the products offered for sale on https://wisdomjewels.org may not correspond to the real ones due to the Internet browser and monitor used.
3.3 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
3.4 All products are provided with an identification tag attached with a disposable seal. We ask you not to remove the tag and its seal from the purchased products, of which they are an integral part.
3.5 The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that are not supplied with the related tag or that have been altered in their essential and qualitative characteristics or have been damaged.
4.1 To pay the price of the products you can follow one of the methods indicated in the order form.
4.2 In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, via encrypted protocol, to the Bank to which we rely or to other banks, that provide the related electronic payment services at a distance, without third parties having access to them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the fraud commission on http : //wisdomjewels.org. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be debited to your current account at the time of shipment of the purchased products.
Shipping and delivery of products
To find out the specific shipping and delivery methods for the products, go to the Purchase Guide section. Please pay attention to what is reported in this section because the indications contained therein form an integral and essential part of these General Terms and Conditions of Sale and, therefore, they are considered to be fully known to you and accepted at the time of transmission of the order form.
You can request any information through our support services: contact Customer Service.
For more information contact Customer Service.
Right of withdrawal
7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 10 working days starting from the day of receipt of the products purchased on https://wisdomjewels.org.
7.2 In this case, you will have to return the products to the Seller by delivering them to the courier for shipment within 10 working days starting from when you received the products.
7.3 The only expenses charged to you are those for returning the purchased products.
7.4 You will be reimbursed, in addition to the cost of the garments, also the cost previously sustained for the delivery to your home of the purchased products, however, will remain to your load any responsibility in case of loss or damage of the products during the transport.
7.5 The Right of Withdrawal – in addition to compliance with the terms and procedures described in points 7.1, 7.2, 7.3 and 7.4 above – is considered exercised correctly if the following conditions are also fully met:
the return must be sent to the Seller within 10 working days of receipt of the products;
the products must not have been used, worn, washed or damaged;
the identification tag must still be attached to the products with the disposable seal which is an integral part of the good;
the products must be returned in their original packaging;
returned products must be delivered to the carrier within 5 working days from the date you received the products.
7.6 If the Right of Withdrawal is exercised in accordance with the methods and terms indicated in this paragraph 7, the Seller shall reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
7.7 The sums will be reimbursed to you in the shortest possible time and, in any case, within 30 days from the date on which the Seller became aware of the exercise of your right of withdrawal, will proceed to activate the refund procedures, once the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.
7.8 If the methods and terms for the exercise of your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to reimbursement of the sums already paid to the Seller; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
Repayment times and methods
8.1 After returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are successfully concluded, the Seller will send you, via e-mail, the relative confirmation of acceptance of the returned products.
8.2 Whatever the method of payment used by you, the reimbursement is activated by the Seller as quickly as possible and in any case within 30 days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products.
8.3 If there is no correspondence between the recipient of the products indicated in the order form and those who have paid the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be executed by the Seller, in any case, towards the person who made the payment.
8.4 The value date of the crediting is the same as the debit; consequently you will not suffer any loss in terms of whole.