The WISDOM Online Shop wants to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason you are not satisfied with your order or in the unpleasant event that products were delivered that are not in accordance with the required quality, you can return the purchased product within 14 days from the delivery date.

The right of withdrawal can be exercised exclusively by the customer and in no case by the recipient of a possible gift.

The costs of return shipping and any customs duties are charged to the CUSTOMER.


Refund credit

After the WISDOM Online Shop has received the return and checked that all the requirements have been met, an email will be sent to confirm the return acceptance with the date of the refund made. By purchasing with a credit card or debit card, the time required to view the refund depends on the institution that issued the card.

How to make the return

To make the return, use the RETURN form you can download from the RETURNS and REFUNDS section and complete the required fields and send it by e-mail to: You will then receive a confirmation email with the return authorization.

We remind you that the products to be returned must be shipped within 14 days from the date of delivery in their original packaging or, if damaged, in packaging of equivalent size and strength. The only conditions that we require in the event of an ordinary return (not for quality reasons) are inherent to the product: it must not have been used and have not suffered any type of damage.

If the terms and conditions for the exercise of your right of withdrawal are not respected, as specified in the section General Conditions of Sale, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

For a more detailed description, please consult the General Sales Conditions.